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Are you an İÇDAŞ employee? *

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Company

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The fields above are optional. Thank you for taking the time to complete this survey about your satisfaction, needs and expectations.

Delivery

1) Compliance with the notified delivery date

2) Orders delivered properly, complete and undamaged

3) Regular and adequate information flow about orders

4) Timely delivery of my urgent orders

Sales organization

5) Sales specialist is knowledgeable and experienced about product features

6) Ease of reaching the sales specialist when called

7) Sales specialist takes a solution-oriented approach / problem-solving ability

Price and payment terms

8) Payment terms suit you

9) Competitiveness of product prices versus other companies

Products

10) Product quality

11) Offering new products that meet customer needs

12) Developing new products that meet customer needs

13) Packaging products according to customer expectations

Communication

14) Easy reach by phone and email

15) Adequacy of company documents (catalogs, info notes, etc.)

After-sales service

16) Speed of resolving after-sales complaints

17) Effective and satisfactory intervention on complaints/problems

18) Easy access to company contacts for defective/damaged products

19) Prompt replacement of defective/damaged products

Image

20) Company is a leader in its sector

21) Environmental sensitivity

22) Emphasis on customer satisfaction

What are your comments and suggestions?